this call may be monitored for quality assurance profanity

for the past 5 years i've been wanting to buy pottery barn easter baskets. but since i like things to match (ok, a slight obsession) i have been waiting till our family is complete to buy them. and since i'm such a fan of the baskets, i know that they always go on sale after easter. so my plan was to buy them some time this spring once they were on sale.

today a "save $25 on a $50 order" coupon came in the mail.

of course, i went to the easter basket listing immediately.

small baskets on sale for $15, regularly $25.

cool!

on the same page it was posted that the gingham liners for the large baskets were sold out. but no mention of the small liners or the polka dot liners - which is what i really wanted.

so i decided to call pottery barn and just make sure i wasn't missing the listing for the polka dot liners. i've never called pb customer service before, but here's what i imagined it would be... a nice lady, probably with a southern accent, agreeing with me that the baskets and liners were ohh so cute. here's what my call was like...

pb: hello (rough man's voice)

me: hi, i'm just calling with a question about the sabrina easter baskets and the liners

pb: oh. well what do you want to know? (not at all the pleasant southern lady i expected to deal with.)

so then i told him my question and i got a very lengthy story about how the buyer didn't purchase enough liners to meet demand, yada yada...

then i asked if he thought i was safe buying the baskets now and getting the liners next year. or did he think they might change basket designs next year. i figured that since he was in the know about the liners he might have an idea about this question.

pb: well, i doubt if they will change the baskets. you know these are the best damn easter baskets. they are so well made they will last several years.

ok, so i'm not sure what was more funny - the fact that he used the phrase "best damn easter baskets" or that he was impressed by them lasting several years. don't most easter baskets last several years, it's not like they spend months & months in the toy rotation.

in case you're wondering, i did buy the easter baskets. with that kind of selling pitch, what other choice did i have?