customer service

a few weeks ago i ordered olivia a fall fleece from llbean. based on it's tracking info, it was supposed to be delivered last tuesday (11/13). after no package, on wednesday i looked up the tracking info. it stated it was delivered on tuesday at 4:15pm. odd...cuz i had no package.

i figured it got delivered to the wrong house since i had noticed a sub-mail carrier earlier in the week. so i waited a few days, figuring that if someone was going to return it that was enough time. friday afternoon i asked our usual mail lady if she knew who delivered our mail on tuesday and explained what happend. she said it was a new guy, tracey, and she'd go talk to him.

last friday afternoon tracey stopped by. he said he totally remembers dropping if off tuesday afternoon right next to the front door.

sooo....all i could assume was that it was stolen. which was odd since we were all home that afternoon.

then i called llbean, here's what they said...
customer service rep: "oh, i'm soooo sorry that happened to you. i'll get a new jacket out right away."

seriously???? is that awesome customer service or what???
llbean is now our new favorite store!
and did i mention free shipping...who doesn't love that?

but the story doesn't end there...

the next day one of the other moms on olivia's fall soccer team stopped by...with our llbean package :)

mmm...so much for tracey's memory!

and yes, i called llbean to cancel the second jacket :)